Refund policy

RETURN AND REFUND POLICY

Paw & Pretty is a Sun Skye & Co. brand. Our bandanas are made to order.

Returns and exchanges
We do not accept returns or exchanges for change of mind or an incorrectly selected size or color, except where required by law. Please review the size chart and product details before ordering.

Damaged, defective, or incorrect items
Contact hello@sunskyeandco.com promptly, within 30 calendar days of delivery, with your order number, a description of the issue, and clear photos showing the problem. For confirmed damage, manufacturing defects, or an incorrect item, we will arrange a replacement or refund at no additional cost.

Please do not return an item without contacting us first. The address on your package may not be an authorized return address.

Cancellations and changes
Email us immediately to request a cancellation or change. Once production begins, we may be unable to cancel or modify your order.

Missing deliveries
If your order has not arrived after its estimated delivery window, contact us so we can investigate with our fulfillment partner.

Refunds
Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Your legal rights
This policy does not limit any rights or remedies available under applicable consumer law.

Contact: hello@sunskyeandco.com